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Customer Support

Shipping & Delivery

 

We ship domestic only within 7-10 business days. The standard shipping rate is $7.95. We are not offering next day service or Express service at this time. Processing a package from the warehouse is usually within 2 to 3 days of initial order. The order itself should reach the customer with in 7 to 10 business days from the first initial ordering. Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available to you typically within 1 day of shipping out the order. We are not responsible for lost or stolen packages. Any discrepancies of that nature must be filed as a claim with the delivery service.





Return Policy

We strive to offer merchandise at low competitive prices. Because each piece is usually one of its kind, we do not offer returns or exchanges at this time. After inspecting each item, if there are any imperfections they are usually listed in the description. If we were negligent in listing the wrong size an item you must let us know within 48 hours. At that time we would refund your merchandise or give you a store credit. In that case you will contact our customer support team,and they will give you a refund confirmation number and generate a return label to your email. You would package the item with the return slip listing reason for return. The return label would be put on the outside of bag or box, after securing the package.



Tracking Your Order

Upon completion of purchase,you will receive a confirmation email stating that your order has been received.Once your order has been shipped you will receive an additional email with shipping confirmation as well as a tracking number. 

100% Secure Ordering

All transactions are handled through PayPal,insuring that all of your sensitive financial information will not be shared and is 100% secure.





Privacy Policy

 

We respect and are committed to protecting your privacy we may collect personally identifiable information when you visit our site. We use the information to improve customer service request and support needs only. We will not sell your personally identifiable information to any 1. Any customer who does not wish to be contacted by us can let us know by sending a email to www. Sylvia closet shop info?? If you have any other concerns pertaining to our privacy policy please contact us as well.

Disclaimer

Photos/imperfections of garments; We work to inspect each garment and look for any slight imperfections. Many items are in excellent condition or new. If we notice any imperfections, they are listed in description or a pic is taken of said imperfections. We are not responsible for the color of certain items being off by a degree of shades. Most clothes are accurate in the color, however all pics are taken by site owner to the best of her ability in order to keep the costs of items down. Thank you for your understanding. As we grow we strive for a more professional image of our items.